Management of mobile telecom represents a highly complex activity for many reasons, including the diversity of plans and operators, variety of devices, geographic distribution of users and the constant need for changes in configurations and permissions.
MSM (Mobile Solution Management) Telecom is a set of processes, tools and services developed and optimized for contracting and managing mobile telecom services, resulting in savings and better service levels.
Description of Services
Mobile telecom management services include the following components:
Management of contracts and orders:This deals with the bureaucratic closing and accompanying of contracts, monitoring deadlines and renewals, as well as orders and deliveries of lines and equipment;
Account consolidation: Responsible for account consolidation of several carriers from several locations in a centralized information source;
Tariff management (Auditing):This handles the comparison between contracted values and sums charged by operators.It also includes verification of contracted service types.The figure below shows the typical flow of account consolidation, validation, earnings and report generation:
Identification of consumption deviations (Auditing):This identifies deviations in behavior in relation to mobile telephony use on the part of users and suggests changes to optimize the cost/benefit ratio in using the services;
Detailed consumption reports;Spring Wireless allows users to consult the consumption history for the past three months.The system also permits the identification of numbers for professional and personal calls, which facilitates the application of some utilization policies.
2nd level technical support: This concerns changes in telephony plan and line configurations as well as the scheduling of high impact incidents for the client
Service Management: Responsible for managing services, action plans and continuous improvement of the mobile operation. MSM Telecom is consolidated in the form of a report that shows a managerial perspective of the main operation indicators, analysis and suggestions for using mobile telephony services.
