MSM™ Mobile Services & Infrastructure

MSM™ (Mobile Solution Management) is a set of specialized services geared toward the specific demands found in the operation of mobile and wireless solutions. Its primary objective is to manage the solutions in production from end to end, in a way as to increase availability as well as reduce the cost of ownership. With MSM, the company will assure maximum efficiency in the use of the application, in addition to monitoring performance through managerial reports made available by Spring Wireless.

MSM uses the best ITIL (Information Technology Infrastructure Library)practices and handles specific mobile demands, such as difficulties with network availability, the large variety of mobile devices and the cultural changes needed to increase productivity and reduce costs via the adoption of mobile tools.

MSM is comprised of the following services:

Device Management

The Device Management service is aimed at supplying mobile devices for users in the appropriate quantity, quality, content, and terms for the operation, resulting in a high availability of services, include; Procurement, preparation, testing and shipment of equipment, Inventory administration and replacement stock and management of maintenance. Learn More

Proven Reliability

Our track record speaks for itself: Spring Wireless has a proven 99.9+ percent uptime record for years. To ensure maximum uptime and continuous availability, we provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.

Three global data Centers

Spring runs three state of the art geographically mirrored data centers with built-in replication, disaster recovery, and redundant network backbone.

Our data center global network provides with a highly secure, reliable and scalable foundation for your hosted IT infrastructure and applications needs.

Telecom Management

Management of mobile telecom represents a highly complex activity for many reasons, including the diversity of plans and operators, variety of devices, geographic distribution of users and the constant need for changes in configurations and permissions. MSM (Mobile Solution Management) Telecom is a set of processes, tools and services developed and optimized for contracting and managing mobile telecom services, resulting in savings and better service levels. Learn More

Help Desk

This is the single point of contact at Spring Wireless for the solution to issues, requests or normal incidents of operation. The helpdesk is aimed at attending to the needs of the final user for issues, requests or incidents. The objective is to restore the services in the shortest time possible.

Knowledge Base

Spring Wireless’ Service Desk counts on an exclusive knowledge base for the mobile environment that streamlines the solution of incidents. The analysts perform a series of activities with the objective of solving the maximum number of calls with quality and speed.

On Device Support

On device support ,includes Application and data Management.

Application management administers all installed software in mobile devices in the field in a centralized and remote manner, increasing availability and controlling use.

Data management administers data in a centralized and remote manner at every storage point and during transfer.