Field Sales

Improves Workflows, Optimizes Customer Face Time, and Drives Sales

To meet increasing customer demands and respond to competitive pressure, organizations are constantly on the lookout for effective ways to reduce costs, generate more sales, and surpass customer expectations. Nevertheless, so many factors – from rising operational costs, to tight credit, to limited resources – stand in the way of their ability to respond to changing conditions and profitably grow their business. Until now, that is. Integrating Spring Wireless Mobile Solutions for Field Sales, organizations gain better visibility into back office sales data and information for managing the entire field sales supply chain – from the customer, sales representative, and service technician to the supplier, and beyond. Spring Wireless delivers information to your sales team when they need it most, at the point of sale.

Spring Wireless Mobile Solutions for Field Sales represent an extensive collection of standard and advanced features that help businesses increase their productivity, sales effectiveness, and visibility as well as cut costs, time to close sales, and lower total cost of ownership.

Success Story

L’OREAL AUTOMATES ITS FIELD PROCESSES

BUSINESS SITUATION:

The L’Oréal cosmetics and beauty company has a global presence in 130 countries and markets through multiple distribution channels. In Brazil, L’Oréal’s objectives for automating its field process included standardizing processes by defining visit flows and business rules for retail execution, and enhancing team productivity by reducing time spent on visit preparation and closing sales orders.

SOLUTION:

Spring Wireless had been working with L’Oréal since 2006, and since then has implemented its field sales mobile solution for 1,200 mobile users and 300 distributors, integrating with L’Oréal’s SAP solution and providing a single platform with local requirements for each country, product division and user profile.

BENEFITS:

The Spring Wireless solution has provided L’Oréal with new ways to sell.

improved order efficiency and increased field team productivity by 20%.
Average sales tickets have increased 15%.
The inclusion of in-stock level information in orders has resulted in an 80% reduction in items that were at critical stock levels.
Projected benefits over a two-year period are that L’Oréal will sell an additional $160 million thanks to its use of the Spring Wireless solution.